Refund Policy

Donations are collected via our sister organisation Shine Charity.  In common with all registered charities, Shine Charity is constrained by charity law, which means that we are only able to refund a donation in certain prescribed circumstances. If you believe that a donation you have made should be refunded, please contact Shine with your name, address and transaction reference.

We truly appreciate your donations and support and recognise that there may be an occasion when you need to speak to one of our Supporter Care Team to discuss your donation.

Telephone: 01254 674952
Email: info@shine-charity.org
Post: Shine Charity, Shadsworth Road, Blackburn, BB1 2HT